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Repair facilities in the AAA Approved Auto Body, Approved Auto Glass, and Service programs have
been inspected and certified by AAA to meet stringent quality standards in the areas of:
community reputation, facility appearance, customer service, staff qualifications and training,
and tools and equipment. As a AAA/CAA member, you receive the following benefits when you
employ the services of an Approved Auto Repair facility:
- WRITTEN ESTIMATE – You will be provided a written estimate of the cost of all
work to be performed on your vehicle. The cost of the work performed may not exceed the
estimate by more than 10 percent unless authorized by you in advance. Local and state
regulations will take precedence regarding notification of repair costs.
- WARRANTY – Unless otherwise specified in writing prior to the start of work,
all repairs (both parts and labor) are guaranteed for a minimum of 12 months or 12,000
miles, whichever comes first.
- RETURN OF PARTS – As evidence of work performed, all replaced parts will be returned
to you, provided you request them at the time you deliver your vehicle for service. Parts
that must be returned to the manufacturer under a warranty or exchange program are excluded,
but must, on request, be available for inspection when you pick up your vehicle.
- DISPUTE RESOLUTION – AAA will investigate any dispute between you (a AAA/CAA
member) and this facility. AAA’s resolution decision is binding on this facility,
but you are not bound by AAA’s decision and may seek recourse through other avenues.
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For more information about the Approved Auto Body program, contact your local AAA club or email aar@national.aaa.com.
For additional information regarding when, where and how you may use the AAR logo, contact your local club representative or review the AAA Brand Management Guide.
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